Refund policy
RETURN & REFUND POLICY
At Cozy Seat, every order is carefully checked and packed by hand before it leaves our hands. Orders are processed in 1β2 business days. Delivery takes 6β12 days to the US and 7β14 days everywhere else. Please note that public holidays or exceptional circumstances may slightly affect delivery times.
Returns & Exchanges
We do not accept returns or exchanges for change of mind or personal preference. Because each order is prepared individually for you, we are unable to resell returned items. This applies to change of mind, personal preference, or choosing a different color after your order has been placed.
Damages and Issues
Please inspect your order upon arrival. If your Cozy Seat arrives damaged or defective (for example, it doesn't heat up, the controller doesn't work or the cover is torn), or if your package is lost during shipping, please contact us by email within 48 hours of the confirmed delivery date. Include your order number and clear photos or videos of the issue, and we will send you a free replacement at no extra cost to you. We will not be able to process any claims after this period.
Contact us at: help.center123@outlook.com
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: help.center123@outlook.com